Privacy policy
TOOLSTR PRIVATE LIMITED (“Toolstr,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our apps and services, including Apploy, Super Local Delivery, Super QR Codes, Addressly, Inventric and related products (together, the “Services”).
This policy applies to:
- Merchants (store owners who install our apps)
- Drivers (delivery personnel using our driver app)
- Customers (end-users who shop with stores using our apps)
- Messaging Participants (vendors or recipients receiving business messages)
1. Information We Collect
From Merchants
Account & Contact Info
Name, email, store details, billing info.
Shopify Data
Orders, products, customers, inventory, checkout data (only as necessary to provide Services).
Usage Data
App settings, preferences, analytics on how our apps are used.
Messaging Integrations (Optional)
- Connected business phone numbers
- Messaging account identifiers
- Vendor phone numbers added by merchants
- Message templates configured by merchants
- Message metadata (timestamps, delivery status, read status)
From Drivers
Account Info
Name, phone number, email, vehicle details (if provided).
Location Data
Real-time GPS data for routing, tracking, and proof of delivery.
Delivery Activity
Assigned routes, completed deliveries, check-ins, ratings, photos, and signatures (if required).
From Customers
Order Data
Name, contact info, shipping address, ordered items.
Location Data
If enabled, location details for delivery or store availability.
Device Data
IP address, browser, device type and interaction data.
Feedback & Support
Ratings, messages, or support requests shared with merchants or Toolstr.
From Messaging Participants
- Phone numbers provided by merchants
- Message content (only as required for delivery or logging)
- Message timestamps
- Delivery and read status
- Group membership information
- Messaging interaction metadata
Toolstr does not collect this information directly from recipients.
2. How We Use Information
- Provide and improve our Services
- Process and deliver merchant and customer orders
- Optimize delivery routes and track driver performance
- Enable merchants to engage with customers
- Enable merchant-to-vendor messaging
- Send notifications and transactional messages
- Facilitate one-to-one and group messaging
- Provide delivery status and message tracking
- Ensure compliance with platform requirements
- Detect and prevent fraud or abuse
3. How We Share Information
With Merchants
Customer, vendor, and delivery data is shared only with the merchant who owns the store.
With Drivers
Customer contact and address details are shared only as required for delivery.
With Messaging Platforms
When merchants enable messaging features, message data may be transmitted via third-party messaging providers such as WhatsApp Business (Meta).
With Service Providers
Hosting, analytics, messaging providers, payment processors, and notification providers (e.g., AWS, Firebase, Meta messaging services).
With Legal Authorities
When required by law or to protect rights and safety.
4. Business Messaging Integrations
Our Services may allow merchants to connect third-party messaging platforms such as WhatsApp Business (via Meta). When enabled:
- Merchants control recipients and message content
- Toolstr processes data only to deliver messages
- Messages may be sent to individuals or groups
- We may store metadata for delivery tracking
- Message content is not used for advertising
Messages are transmitted through third-party messaging platforms and are subject to their respective privacy policies and terms.
Merchants are responsible for obtaining consent from recipients and ensuring lawful messaging. Toolstr acts as a messaging infrastructure provider on behalf of merchants.
5. Data Retention
Merchants
Data retained as long as the merchant account is active.
Drivers
Delivery and location data retained as necessary for compliance.
Customers
Order-related data retained as required by merchants and Shopify.
Messaging Data
Message metadata may be retained for logs and debugging. Message content may be retained only if required for functionality.
6. Your Rights
- Access your personal data
- Update or delete data
- Object to processing
- Request data portability
Contact: support@toolstr.com
7. Security
We implement reasonable technical and organizational measures including encryption, access controls, and secure storage.
8. International Data Transfers
Our Services may process data in the United States, India, and other regions. Messaging providers may also process data in different regions.
9. Children’s Privacy
Our Services are intended for businesses and adults. We do not knowingly collect data from children under 13.
If you believe a child has provided personal data, contact support@toolstr.com.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our apps or website.
11. Contact Us
TOOLSTR PRIVATE LIMITED
508. Sukhwani Boulevard Commerz
Sus, Pune - 411045, Maharashtra
India
Email: support@toolstr.com
